Refund policy

RETURN & REFUND POLICY

At Ormino, please allow 2–3 business days for us to prepare your order before shipping. Once shipped, the estimated delivery time is 6–9 business days, depending on your location. These delivery times are estimates. Public holidays, customs processing, or exceptional circumstances may cause delays.

Returns & Exchanges

We do not accept returns or exchanges due to a change of mind or personal preference, including preferences regarding color, appearance, or features. Please review the product descriptions and specifications carefully before placing your order.

This policy applies to all products sold by Ormino.

Damages, Defects & Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged or defective, or you receive the wrong item, please contact us at zenvotech167@gmail.com within 48 hours of receiving your order.

Include your order number and clear photos or videos showing the issue. Once the issue has been verified, we will send you a free replacement at no additional cost.

Lost Packages

If your package is confirmed lost during shipping, we will send you a free replacement at no additional cost. Please contact us at zenvotech167@gmail.com with your order number so we can investigate with the shipping carrier.

The 48-hour reporting period for items received does not apply to packages lost in transit.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zenvotech167@gmail.com.